Where can I receive my order?
Your order will be delivered to the address specified on the checkout form. This address can be either a home, work or post office box address. You may also choose to pick up you purchase from the Kelly Country store of your choice.
Do you deliver to countries outside of HongKong?
Yes, we deliver to addresses and post office boxes All over the world. And it’s Free Shipping
How do you deliver my order?
Your order will be delivered by Australia Post’s eParcel service during normal business hours. As the goods must be signed for upon delivery, we advise that you provide an attended address. If a signature cannot be obtained at the time of delivery, a calling card will be left advising you to collect your parcel from your local post office within 10 working days. Should you not collect the parcel within the indicated timeframe then it will be returned to us as unclaimed and further freight charges will be payable for re-dispatch. We regret that freight charges paid for the original dispatch are not refundable.
How can I pick up my order from one of your stores?
If you would like to collect your order from one of our stores, please call or email us as soon as the order has been placed to ensure that it is not despatched by post. Once you have contacted us, we will let you know when your order will be available for collection. Please ensure you retain your original email order when coming to retrieve your goods.
What are your delivery fees?
All domestic shipping and handling costs are shown on the final checkout page and are based on the number of items purchased. No charges apply for instore pickup.
How long will my order take to arrive?
Once payment has been received, your order will generally take 2-3 business days for shipping and handling between capital cities. Any orders received after 12 midday on a given business day are handled the following day.
What happens if an item is temporarily out of stock?
We will notify you by email within 2 business days if the item you have ordered is out of stock or sold out. If the item is re-stockable we will advise you of the approximate time of dispatch once the product has become available.